Shipping & Returns

Our shipping rates are as follows:

Vellex Transport

All orders in stock are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at:

Due to logistics and size restrictions for residential services / deliveries the transport company has advised that may charge an additional $55. We may need to contact you to prior to shipping the product to see if you can provide an alternate Business address or you will be required to pick up from a depot if you do not wish to pay the additional charge.

Refund and Returns

Your satisfaction is our first priority at EnviroCare Cleaning Products Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your product excluding re-stocking, freight charges, and any applicable merchant fees. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please email details to:

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item. If you would like a refund please provide banking details for an EFT transaction.
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